topic Netflix problem in Sky Q

Netflix problem

Emmamidd — Wed, 11 Sep 2024 19:36:23 GMT

I upgraded my sky and Netflix over the phone in July. But it turns out the Netflix has remained on basic Netflix which only one person can watch. The advisor I spoke to said we would be upgraded to the boosted netflix where 2 devices could watch. I asked for this specifically, but that is not what I have

Re: Netflix problem

TimmyBGood — Thu, 12 Sep 2024 12:18:28 GMT

@Emmamidd

Netflix Basic should now have ceased for all users: it's replaced by Netflix Standard with Adverts.

Re: Netflix problem

Chloe-W22 — Thu, 12 Sep 2024 12:39:45 GMT

Hi @Emmamidd

Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

Sky are in the process of moving customers from the Basic Netflix pack to the new Netflix plan - Standard with Ads which gives access to 2 screens instead of 1. This is happening in batches and will be complete by approximately 27th September 🙂