topic Re: Skq q. Ox is connected to the tv but no picture or sound in Sky Q

Skq q. Ox is connected to the tv but no picture or sound

jbutler — Tue, 10 Sep 2024 20:14:54 GMT

SKY Q Box is connected to the TV but get no sounds or picture and have restarted the box a few times now.

Re: Skq q. Ox is connected to the tv but no picture or sound

oldfella — Tue, 10 Sep 2024 20:16:34 GMT

@jbutler wrote:

SKY Q Box is connected to the TV but get no sounds or picture and have restarted the box a few times now.

Hi @jbutler

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

Re: Skq q. Ox is connected to the tv but no picture or sound

jbutler — Tue, 10 Sep 2024 20:23:12 GMT

Hi, @oldfella many thanks for the quick response, I tried that and with a new HDMI lead and still the same issue. SKY remote allows me to turn on the box off and on.

Re: Skq q. Ox is connected to the tv but no picture or sound

oldfella — Tue, 10 Sep 2024 20:28:53 GMT

@jbutler wrote:

Hi, @oldfella many thanks for the quick response, I tried that and with a new HDMI lead and still the same issue. SKY remote allows me to turn on the box off and on.

Hi @jbutler

When you tried

Home 1 0 8 0 Home

was the Q box on with green led?

Also try rebooting the television.

Disconnect power lead for 30 secs and then reconnect to reboot the television.

Re: Skq q. Ox is connected to the tv but no picture or sound

jbutler — Tue, 10 Sep 2024 20:34:36 GMT

Hi @oldfella , the TV restart did the trick. Many thanks!