topic Re: Error message on new TB in Sky Q

Error message on new TB

JDH49 — Tue, 10 Sep 2024 19:00:26 GMT

We've just replaced our TV and are getting the following message when we turn the sky box on: This screen does not support HDCP. Try reconnecting your HDMI cable, or use a different screen. I spoke to the LG technical team as reconnecting the HDMI cable makes no difference and they have said that it is a Sky issue not a TV issue. Any ideas?

Re: Error message on new TB

oldfella — Tue, 10 Sep 2024 19:11:52 GMT

@JDH49 wrote:

We've just replaced our TV and are getting the following message when we turn the sky box on: This screen does not support HDCP. Try reconnecting your HDMI cable, or use a different screen. I spoke to the LG technical team as reconnecting the HDMI cable makes no difference and they have said that it is a Sky issue not a TV issue. Any ideas?

Have you tried another HDMI cable @JDH49?

Re: Error message on new TB

JDH49 — Tue, 10 Sep 2024 19:20:34 GMT

Using the same able that was plughe'd into the old TV and there was no issue then. It's theHDMI cable that came with the sky box. Bit of a coincidence if it's stopped working just as we replace the TV!

Re: Error message on new TB

PandJ2020 — Tue, 10 Sep 2024 19:23:24 GMT

If the cable was working fine on the old TV then it would seem to indicate the new TV is the issue...

Re: Error message on new TB

JDH49 — Tue, 10 Sep 2024 19:36:40 GMT

Spoke to LG technical team and they are adamant that the issue is with the box/sky.

Re: Error message on new TB

PandJ2020 — Tue, 10 Sep 2024 19:43:57 GMT

@JDH49 wrote:
Spoke to LG technical team and they are adamant that the issue is with the box/sky.

Well of course - that's how technical support works. If you speak to Sky they'll be adamant it's an LG issue...

I presume you've ensured the LG firmware is fully up to date? And tried all HDMI inputs?

What video settings is the Sky box outputting?

Re: Error message on new TB

oldfella — Tue, 10 Sep 2024 20:57:59 GMT

@JDH49 wrote:

Using the same able that was plughe'd into the old TV and there was no issue then. It's theHDMI cable that came with the sky box. Bit of a coincidence if it's stopped working just as we replace the TV!

Hi @JDH49

Have you tried rebooting the television.

Disconnect power lead for 30 secs and then reconnect to reboot the television.