https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4746522#M665346 <P>My Sky mini box has been playing up for 2 months but now it constantly freezes on live tv and won't play recordings.</P><P>I've carried out all the resets and reconnections on the box and router to no avail. Can anyone help !</P> Tue, 10 Sep 2024 13:56:37 GMT INormington 2024-09-10T13:56:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4746522#M665346 <P>My Sky mini box has been playing up for 2 months but now it constantly freezes on live tv and won't play recordings.</P><P>I've carried out all the resets and reconnections on the box and router to no avail. Can anyone help !</P> Tue, 10 Sep 2024 13:56:37 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4746522#M665346 INormington 2024-09-10T13:56:37Z https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4746811#M665392 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2233391">@INormington</a>&nbsp;wrote:<BR /> <P>My Sky mini box has been playing up for 2 months but now it constantly freezes on live tv and won't play recordings.</P> <P>I've carried out all the resets and reconnections on the box and router to no avail. Can anyone help !</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2233391">@INormington</a>&nbsp;I have escalated this to sky <BR /><BR />You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert. <BR /><BR />Look out for a chat bubble at the bottom of your screen inviting you to a chat<BR />If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.<BR /><BR />The link below explains how the escalation process works<BR /><BR /><A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014</A></P> Tue, 10 Sep 2024 17:32:27 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4746811#M665392 Laing1 2024-09-10T17:32:27Z https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4747209#M665462 <P>Thanks for escalating this. We’ve sent an invite to chat.</P> Wed, 11 Sep 2024 07:27:32 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-mini-box-freezing/m-p/4747209#M665462 Lisa-P1987 2024-09-11T07:27:32Z