topic Re: hi , i need to order a new sky remote in Sky Q

hi , i need to order a new sky remote

scarey — Tue, 10 Sep 2024 10:26:06 GMT

lm not sure if im sky Q box its very small box and the light is on the bottom

what info do you need

Re: hi , i need to order a new sky remote

MightyQuinn — Tue, 10 Sep 2024 13:31:14 GMT

@scarey wrote:
what info do you need

Hi @scarey We don't need any info as we are all customers like you. I would try the help pages, they will lead you to a free replacement remote request form.

Sky Q remotes | Sky Help | Sky.com | Sky Help | Sky.com

Re: hi , i need to order a new sky remote

Kathleen+Gail+Man — Mon, 23 Sep 2024 14:50:13 GMT

Hi I need to order a new remote as mine is not working it's broken

Re: hi , i need to order a new sky remote

MightyQuinn — Mon, 23 Sep 2024 14:53:21 GMT

Hi @Kathleen+Gail+Man Read the post above yours.

Re: hi , i need to order a new sky remote

Daniel0210 — Mon, 23 Sep 2024 15:12:24 GMT

@Kathleen+Gail+Man
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

In the meantime it may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.