topic Re: Sky Q Mini Box in Sky Q

Sky Q Mini Box

EdHyde — Tue, 10 Sep 2024 12:29:16 GMT

After a violent thunderstorm the other day my sky q mini box appears completely dead. There are no lights on it whatsoever. I have tried unplugging it and reconnecting it but there is no life at all. The main box is fine. By coincidence I have also lost the power to my landlines - the base unti has no power.

Re: Sky Q Mini Box

TimmyBGood — Tue, 10 Sep 2024 12:49:40 GMT

@EdHyde

Presumably a power surge rather than a coincidence. If you know the socket is working then it's time to call Sky to get the Mini swapped out.

Re: Sky Q Mini Box

EdHyde — Tue, 10 Sep 2024 13:22:02 GMT

If only a human being would answer the phone!

Re: Sky Q Mini Box

oldfella — Tue, 10 Sep 2024 13:25:35 GMT

@EdHyde wrote:

If only a human being would answer the phone!

Hi @EdHyde

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Sky Q Mini Box

PandJ2020 — Tue, 10 Sep 2024 13:29:14 GMT

@EdHyde wrote:
If only a human being would answer the phone!

Someone else reported lines were 'down' due to training. Try later perhaps...

Re: Sky Q Mini Box

EdHyde — Tue, 10 Sep 2024 13:37:23 GMT

Apparently their phone lines are currently closed whilst they are all training!

Re: Sky Q Mini Box

EdHyde — Tue, 10 Sep 2024 13:37:59 GMT

Thank you - yes, I found that too.