topic Sky sports + in Sky Q

Sky sports +

DavidArcher — Tue, 10 Sep 2024 11:26:07 GMT

I'm getting code WGT8 when trying to use sky sports +

I have a full sports subscription so not sure why this is happening

Re: Sky sports +

Daniel0210 — Tue, 10 Sep 2024 11:31:52 GMT

@DavidArcher
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Also check your box is on the latest software Q270.

Re: Sky sports +

DavidArcher — Tue, 10 Sep 2024 11:42:54 GMT

Hi, thanks I've done that and hasn't worked.
the software is Q230 so doesn't seem to be the latest version even though the SkyQ box is only 1 week old. Any suggestions please?

Re: Sky sports +

Daniel0210 — Tue, 10 Sep 2024 11:44:26 GMT

@DavidArcher

Update it to the latest software. This worked for another customer with that error code (albeit a few months ago).

Re: Sky sports +

PandJ2020 — Tue, 10 Sep 2024 11:46:27 GMT

@Daniel0210 wrote:
@DavidArcher
Update it to the latest software. This worked for another customer with that error code (albeit a few months ago).

https://www.sky.com/help/articles/updating-sky-box-software-sky-q

Re: Sky sports +

DavidArcher — Tue, 10 Sep 2024 12:02:30 GMT

Thanks guys I've updated the software to Q270 however the Code WGT8 is still there when I try to press the red button.
🤷‍♀️

Re: Sky sports +

Doc5907 — Tue, 10 Sep 2024 12:32:07 GMT

@DavidArcher

Try opening sky sports + from the App menu....

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