Sky Q mini box not connecting

AliRhona — Mon, 09 Sep 2024 12:02:32 GMT

My 3rd party router has just been upgraded to a new box. I have been able to connect my sky Q main box but am unable to connect the sky Q mini box. I have done all the things recommended in similar threads but still can't connect. So far I have switched off the mini box at the mains, pressed and held the reset button till the stand by button flashes red and green, pressed the home button when the screen goes blank, but nothing happens on the TV (it says no signal). I have also pressed the stand by button when the stand by button flashes red and green but still no signal. I have also changed the settings on the main Sky Q box of the standby mode from eco to active, and still not able to get the sky Q mini box to work. Any suggestions?

Re: Sky Q mini box not connecting

oldfella — Mon, 09 Sep 2024 12:22:19 GMT

@AliRhona wrote:

My 3rd party router has just been upgraded to a new box. I have been able to connect my sky Q main box but am unable to connect the sky Q mini box. I have done all the things recommended in similar threads but still can't connect. So far I have switched off the mini box at the mains, pressed and held the reset button till the stand by button flashes red and green, pressed the home button when the screen goes blank, but nothing happens on the TV (it says no signal). I have also pressed the stand by button when the stand by button flashes red and green but still no signal. I have also changed the settings on the main Sky Q box of the standby mode from eco to active, and still not able to get the sky Q mini box to work. Any suggestions?

Hi @AliRhona .

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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Sky Q mini box not connecting

Re: Sky Q mini box not connecting