topic Regular MR104 error code in Sky Q

Regular MR104 error code

Franski555 — Mon, 09 Sep 2024 05:27:43 GMT

I keep getting an MR104 error on my mini box in the mornings. It is on active standby, has mesh network and has Wi-Fi turned off (as has Q box). Turning off the router doesn’t work. The only fix is to turn off and on the Q box and it will then reconnect. I have Sky broadband. This mini box has a habit of glitching early am and mid pm, although I’m not sure this is related (Q box doesn’t glitch). Do you think there’s an issue with the box itself?

Thanks for any advice.

Re: Regular MR104 error code

Chodley — Mon, 09 Sep 2024 06:54:49 GMT

Have you tried doing a reactivate through the home/settings menu on the mini?

Could be a box issue but doesn't seem likely.

Re: Regular MR104 error code

Franski555 — Mon, 09 Sep 2024 07:09:26 GMT

That is always my first attempt to get the box to reconnect to the Q box, but sadly it never works. Thus having to go and restart the Q box. Q box is in active mode.

Re: Regular MR104 error code

Chodley — Mon, 09 Sep 2024 07:13:07 GMT

Never found active mode vs Eco helped me. Is the Q box definitely still working and hasn't locked up when this happens?

Re: Regular MR104 error code

Franski555 — Mon, 09 Sep 2024 07:15:24 GMT

Q box has always been ready to go with no issues. I just can't work out why this keeps happening. It can settle but then rears its ugly head again a while later.