topic Screen frozen when using Apps, unable to access sky tv as a result. Help please in Sky Q

Screen frozen when using Apps, unable to access sky tv as a result. Help please

80comingup — Sun, 08 Sep 2024 12:16:07 GMT

Was watching YouTube via Apps, after a couple of tracks, Kelloggs ad appeared and screen froze.. Unable to remove or access Sky TV. Can still get terrestrial TV but that is all.

Re: Screen frozen when using Apps, unable to access sky tv as a result. Help please

oldfella — Sun, 08 Sep 2024 12:19:04 GMT

@80comingup wrote:

Was watching YouTube via Apps, after a couple of tracks, Kelloggs ad appeared and screen froze.. Unable to remove or access Sky TV. Can still get terrestrial TV but that is all.

Hi @80comingup

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Screen frozen when using Apps, unable to access sky tv as a result. Help please

80comingup — Mon, 09 Sep 2024 12:04:43 GMT

Thank you, it worked. Am beginning to think that the solution to all electronics problems is switch off, unplug and start again.

Re: Screen frozen when using Apps, unable to access sky tv as a result. Help please

Mister_Dalek — Mon, 09 Sep 2024 13:17:23 GMT

@80comingup wrote:
Thank you, it worked. Am beginning to think that the solution to all electronics problems is switch off, unplug and start again.

That's usually the solution for most electronics malfunctions!