topic Re: Download times in Sky Q

Download times

Limpit86 — Sun, 08 Sep 2024 10:05:29 GMT

Anyone else finding that downloads are taking about 3 years to complete recently. I'm only just exagerarinf aswell!

At first it was only on the Q box, with UHD but now it's even for HD on that and mini boxes.

My Internet (BT) is fine and I have tested that. I have the fastest speeds you can get. Why is this happening? Why does Netflix, Paramount, Disney all work fine.

Sky is just falling behind in everyway possible now and calling them takes even longer than download times since they moved it abroad.

Shouldn't even need to pay full whack when streaming on demand is part of the sales pitch

Re: Download times

oldfella — Sun, 08 Sep 2024 10:13:04 GMT

@Limpit86 wrote:

Anyone else finding that downloads are taking about 3 years to complete recently. I'm only just exagerarinf aswell!

At first it was only on the Q box, with UHD but now it's even for HD on that and mini boxes.

My Internet (BT) is fine and I have tested that. I have the fastest speeds you can get. Why is this happening? Why does Netflix, Paramount, Disney all work fine.

Sky is just falling behind in everyway possible now and calling them takes even longer than download times since they moved it abroad.

Shouldn't even need to pay full whack when streaming on demand is part of the sales pitch

Hi @Limpit86

You say Netflix etc work fine so is your issue with downloading and not streaming?

Re: Download times

Limpit86 — Sun, 08 Sep 2024 10:20:04 GMT

It may well be. But that is the only way to watch Sky wihh out it being live so surely it shouldn't be taking over an hour for one 25 minute HD episode of something .

It has definitely got slower and slower. The box I have is quite new too, a year old as it's HDR version. Does this happen for this withSky broadband? I'm guessing... No

Re: Download times

Daniel0210 — Sun, 08 Sep 2024 10:27:16 GMT

@Limpit86 wrote:

It may well be. But that is the only way to watch Sky wihh out it being live

@Limpit86

What's wrong with simply recording a programme?

On a separate note, some call centre operations have moved abroad but Sky still maintain a UK Customer Service base. Your call is always transferred to the next available agent no matter where they are based.

Re: Download times

oldfella — Sun, 08 Sep 2024 10:27:20 GMT

@Limpit86 wrote:

It may well be. But that is the only way to watch Sky wihh out it being live so surely it shouldn't be taking over an hour for one 25 minute HD episode of something .

It has definitely got slower and slower. The box I have is quite new too, a year old as it's HDR version. Does this happen for this withSky broadband? I'm guessing... No

Hi @Limpit86

First check exactly what broadband speed your Main Q box is receiving.

You can do this in your Netflix App in the Main Q box.

Open Netflix and go to the left hand menu.

Scroll down to near the bottom of the menu and select Get Help.

On the next screen there is an option to Check your network.

Also you could try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Download times

Limpit86 — Sun, 08 Sep 2024 10:54:47 GMT

Concentrating on the recording reply...

Sometimes the programme has already been on, so unable to record.

Why should I/we have to do this? If that's the case, remove the on demand content and charge less

Re: Download times

oj01 — Sun, 08 Sep 2024 19:17:04 GMT

@Limpit86 This is definitely something happening at your end. No change to download times here.

Re: Download times

Limpit86 — Fri, 13 Sep 2024 14:34:53 GMT

Spoke to Sky yesterday and they are sending a new box no questions asked. It is not an error with my Internet. I did a speed test on Netflix app via Sky box then on TV App and they were completely different. Anyone with similar issues give Sky a call