topic Mode not supported in Sky Q

Mode not supported

Kat51 — Sat, 07 Sep 2024 17:37:33 GMT

Sky Q mini working until I changed resolution on Samsung tv now mode not supported showing on screen and now sky not working and won't allow me to press home button

Re: Mode not supported

MightyQuinn — Sat, 07 Sep 2024 17:47:21 GMT

Hi @Kat51 Try changing the resolution to 1080i by keying in the sequence Home 1 0 8 0 Home. If the remote is not working then reset it by holding down 7 & 9 until you see 4 flashes. It will be in IR mode so make sure the box is not hidden from the remote.

Re: Mode not supported

stereohaven — Sat, 07 Sep 2024 17:48:07 GMT

@Kat51 wrote:
Sky Q mini working until I changed resolution on Samsung tv now mode not supported showing on screen and now sky not working and won't allow me to press home button

I'm not sure I quite understand why you wouldn't just use the TV remote to change the resolution back?

Pressing Home, 1080, Home on the Sky remote will revert a Sky Q box to 1080p.

Re: Mode not supported

Chodley — Sat, 07 Sep 2024 18:39:47 GMT

@stereohaven wrote:
@Kat51 wrote:
Sky Q mini working until I changed resolution on Samsung tv now mode not supported showing on screen and now sky not working and won't allow me to press home button
I'm not sure I quite understand why you wouldn't just use the TV remote to change the resolution back?

Pressing Home, 1080, Home on the Sky remote will revert a Sky Q box to 1080p.

They didn't change the resolution on the TV, but on the sky box.

Not sure what res it's possible to set a mini to which a modern TV can't handle though.

Re: Mode not supported

Kat51 — Sat, 07 Sep 2024 18:41:20 GMT

Because screen black with mode not supported and not allowing sky screen on tv so unable to press Home Screen remote is working as allows me to turn sky box on stand by

Re: Mode not supported

Kat51 — Sat, 07 Sep 2024 18:43:03 GMT

Yes changed resolution on sky remote/box now screen black and no sky available

Re: Mode not supported

Kat51 — Sat, 07 Sep 2024 18:48:48 GMT

Thankyou so much I can cancel my engineer now the lady on phone didn't give me this advise

Re: Mode not supported

Chodley — Sat, 07 Sep 2024 18:48:57 GMT

@Kat51 wrote:
Yes changed resolution on sky remote/box now screen black and no sky available

did you do the "home 1080 home" thing recommended above?

Re: Mode not supported

Kat51 — Sat, 07 Sep 2024 18:53:29 GMT

Thank you so much problem solved now I can cancel my engineer now lady on phone didn't have this advise

any idea how I change colour on tv guide used to be blue background but now black ?

Re: Mode not supported

Kat51 — Sat, 07 Sep 2024 18:54:01 GMT

Yes 👍

Re: Mode not supported

Chodley — Sat, 07 Sep 2024 18:55:06 GMT

you've turned on the accessibility high contrast option.

Re: Mode not supported

Kat51 — Sat, 07 Sep 2024 18:56:37 GMT

Thankyou for solving another problem lol