topic Re: My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug. in Sky Q

My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug. I sp

Quinntoons — Sat, 07 Sep 2024 08:07:12 GMT

My sky engineer turned up yesterday and could not fix the problem as I needed a satellite plug and he didn't have one
I spoke to Sky technical person who said he would arrange another visit with the plug to sort the problem out

He said he would ring me yesterday and that was at 10:44 and I have had no phone call ringing me back I have, however, had a text saying that my Sky visit is cancelled. I don't understand what's happening.

Re: My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug.

Mister_Dalek — Sat, 07 Sep 2024 08:11:28 GMT

@Quinntoons

You'll need to ring Sky. A "satellite plug" is not standard terminology. Sounds like the engineer didn't know what they were doing.

Re: My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug.

oldfella — Sat, 07 Sep 2024 09:44:13 GMT

@Quinntoons wrote:

My sky engineer turned up yesterday and could not fix the problem as I needed a satellite plug and he didn't have one
I spoke to Sky technical person who said he would arrange another visit with the plug to sort the problem out

He said he would ring me yesterday and that was at 10:44 and I have had no phone call ringing me back I have, however, had a text saying that my Sky visit is cancelled. I don't understand what's happening.

Hi @Quinntoons

Do you have your own Satellite dish or are you on a Communal system?

Re: My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug.

Quinntoons — Sat, 07 Sep 2024 11:45:54 GMT

Sadly communal

Re: My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug.

Quinntoons — Sat, 07 Sep 2024 11:50:04 GMT

Communal one

Re: My sky Engineer turned up yesterday but could not fix the problem as I needed a satellite plug.

oldfella — Sat, 07 Sep 2024 12:02:16 GMT

@Quinntoons wrote:

Communal one

Hi @Quinntoons

Communal installations usually mean that an Adapter is required in the distribution system.

There are Sky Multiple Development Unit (MDU) Engineers that are trained to work on these systems. That's possibly why the installer you had couldn't deal with your issues.

You need to contact Sky directly to sort your problem