topic Re: Poor picture quality in Sky Q

Poor picture quality

mattyward2k — Fri, 06 Sep 2024 10:46:04 GMT

My tv picture keeps pixalating

Re: Poor picture quality

nigea99 — Fri, 06 Sep 2024 10:51:09 GMT

@mattyward2k wrote:

My tv picture keeps pixalating

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 12:56:18 GMT

After checking everything that was told to do. The picture is still pixelating

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 13:00:13 GMT

I have done all of this and the picture is still pixelated

Re: Poor picture quality

TimmyBGood — Fri, 06 Sep 2024 13:13:39 GMT

@mattyward2k

If that's happening on live television then it's likely your dish needs realignment, so you'd need to book this with Sky.

Re: Poor picture quality

nigea99 — Fri, 06 Sep 2024 13:28:57 GMT

@mattyward2k wrote:

I have done all of this and the picture is still pixelated

As mentioned that link should lead you to a link to book an engineer

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 17:58:53 GMT

Picture is still poor. I would maybe suggest an engineer

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 18:11:59 GMT

I've tried everything and the picture can still be distorted. I've followed the link until it says book an engineer. The ap asks for a post code and won't go any further. HELP?????

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 18:15:24 GMT

Yeah it won't let me book an engineer. App isn't working?

Re: Poor picture quality

Chodley — Fri, 06 Sep 2024 18:40:18 GMT

@mattyward2k wrote:
I've tried everything and the picture can still be distorted. I've followed the link until it says book an engineer. The ap asks for a post code and won't go any further. HELP?????

What happens when you give it a postcode then? Are you logged in with your skyID?

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 18:45:21 GMT

Yeah. I'm logged in as me. It l keeps asking for a postcode I enter my postcode then it keeps asking for a post code. I've tried calling with no dives I've tried this with no success. Do I need to go to customer services and put a complaint in. Where do I go next.

Re: Poor picture quality

mattyward2k — Fri, 06 Sep 2024 20:59:03 GMT

I'm logged in and it asks me for my post code I enter my post code it then asks me again for my post code ect ect

Re: Poor picture quality

Chodley — Sat, 07 Sep 2024 08:18:29 GMT

I've escalated it to the online Sky team on here. Watch out for a colourful chat bubble overlaid on this page when they pick it up.

(by the way, you don't have to post everything twice if someone doesn't inmediately respond 😉)

Re: Poor picture quality

Lisa-P1987 — Sat, 07 Sep 2024 08:26:13 GMT

Thanks for escalating this. We’ve sent mattyward2k an invite to chat.

Re: Poor picture quality

mattyward2k — Sat, 07 Sep 2024 09:36:13 GMT

Hi how do I get this invite to chat?

Re: Poor picture quality

oldfella — Sat, 07 Sep 2024 09:38:42 GMT

@mattyward2k wrote:

Hi how do I get this invite to chat?

Hi @mattyward2k

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014