https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742907#M664674 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171792">@Richard183</a>&nbsp;wrote:<BR /> <P>My wife loves this cooking program and apparently when I go to watch it it says I need to upgrade our subscription</P> <P>we have sky signature, sky cinema and netflix standard</P> <P>what do i need to subscribe to get that?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171792">@Richard183</a>&nbsp;</P> <P>First check that you are not trying to <STRONG>Download or view HD</STRONG> or UHD content <STRONG>without the Q HD</STRONG> or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time <STRONG>it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.</STRONG><BR /><STRONG>This needs to be done on the main Q box.</STRONG><BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 06 Sep 2024 10:49:14 GMT oldfella 2024-09-06T10:49:14Z https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742904#M664673 <P>My wife loves this cooking program and apparently when I go to watch it it says I need to upgrade our subscription</P><P>we have sky signature, sky cinema and netflix standard</P><P>what do i need to subscribe to get that?</P><P>&nbsp;</P><P>&nbsp;</P> Fri, 06 Sep 2024 10:47:10 GMT https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742904#M664673 Richard183 2024-09-06T10:47:10Z https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742907#M664674 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171792">@Richard183</a>&nbsp;wrote:<BR /> <P>My wife loves this cooking program and apparently when I go to watch it it says I need to upgrade our subscription</P> <P>we have sky signature, sky cinema and netflix standard</P> <P>what do i need to subscribe to get that?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4171792">@Richard183</a>&nbsp;</P> <P>First check that you are not trying to <STRONG>Download or view HD</STRONG> or UHD content <STRONG>without the Q HD</STRONG> or UHD Subscription pack.<BR />The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.<BR />Sky Cinema if you subscribe is also in HD.<BR />Sky Signature includes BoxSets and Entertainment channels only in SD as standard.<BR />Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD<BR />If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting). <BR />So that you do not need to do this every time <STRONG>it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.</STRONG><BR /><STRONG>This needs to be done on the main Q box.</STRONG><BR />Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.</P> Fri, 06 Sep 2024 10:49:14 GMT https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742907#M664674 oldfella 2024-09-06T10:49:14Z https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742913#M664675 <P>thank you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P><P>So basically if its a hd offering I need that subscription if not then my box might be trying to download in hd not sd&nbsp;</P><P>&nbsp;</P><P>Thank you so much. - you are really helpful <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 06 Sep 2024 10:50:35 GMT https://helpforum.sky.com/t5/Sky-Q/master-chef-australia/m-p/4742913#M664675 Richard183 2024-09-06T10:50:35Z