topic Re: Qbox in Sky Q

Qbox

12a — Thu, 05 Sep 2024 08:57:20 GMT

Qbox cuts off connection with message problem finding Qbox on network. Switching Qbox off then connecting again gives connection for approx 5 minutes then cuts off again. Repeating switch off again gets same result each time. No problem on main box or on WiFi connection. ?

Re: Qbox

PandJ2020 — Thu, 05 Sep 2024 09:06:48 GMT

This is wifi connection on mini box?

What sort of wifi do you have? Any mesh for example?

Re: Qbox

oldfella — Thu, 05 Sep 2024 09:19:24 GMT

@12a wrote:

Qbox cuts off connection with message problem finding Qbox on network. Switching Qbox off then connecting again gives connection for approx 5 minutes then cuts off again. Repeating switch off again gets same result each time. No problem on main box or on WiFi connection. ?

Hi @12a

Try completly resetting the mini connection.

Carry out a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Qbox

12a — Thu, 05 Sep 2024 15:26:43 GMT

Thanks 4 that. I'd tried that several times but no good, back to square one, then tried again this morning and it came back to say can't find IP Address & was WiFi on. - it was. I clicked yes & lo! It switched straight to a picture & has been ok all day! Thanks again for replying.