topic Re: Picture break up primarily on Amazon prime app but also started on q mini box in Sky Q

Picture break up primarily on Amazon prime app but also started on q mini box

Lola57 — Wed, 10 Jul 2024 07:36:53 GMT

Watching Amazon prime the last few nights the picture breaks up and occasionally the picture freezes, it has now started on bbc breakfast on the q mini box as well. I was wondering if the dish has been moved slightly by the pigeons landing on it?

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Sat, 13 Jul 2024 17:04:29 GMT

I'm having the same issue with Prime and Disney Plus, the picture keeps going pixelated.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

rebeccahiggins — Wed, 24 Jul 2024 15:06:08 GMT

I am having problems with both Disney plus and Amazon prime pixelating

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Wed, 24 Jul 2024 18:52:41 GMT

Hello,

It's really odd, I don't get it watching TV through my Sky box. I haven't watched Netflix for a while, so I don't know about that. I have been watching the UFC Fight Pass app and that seems ok. Have you noticed it on anything else? The picture breaks and and then an image will appear from the next scene in the pixelated area. Is this what you are seeing on Prime and Disney Plus? I've got a Sky engineer coming out tomorrow as my broadband has been a bit temperamental lately.. I'm hoping that helps.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

rebeccahiggins — Wed, 24 Jul 2024 19:15:38 GMT

Netflix has been absolutely fine so has the box but Disney plus and Amazon are totally pixelated from time to time and jumps from scene

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Wed, 24 Jul 2024 19:36:56 GMT

Yeah, that sounds like exactly what I'm experiencing. I thought it's got to be some broadband related as both Prime and Disney Plus are doing the same.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Stantheman418 — Fri, 26 Jul 2024 12:11:06 GMT

I'm experiencing similar issues with pixelation on numerous Sky Q apps including ITVX, Prime, Disney Plus and also YouTube app is freezing and then kicking me back to the Sky Home Screen.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Fri, 26 Jul 2024 12:19:01 GMT

I had a new router installed yesterday as there were various problems with my router and line. I had the issue happen again on Prime yesterday, even after the repair/replacement router. The engineer said he's getting the problem on Prime too. He didn't mention Disney Plus.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Lola57 — Fri, 26 Jul 2024 12:30:50 GMT

Sounds like is is prime and Disney+ issue as we have good internet and Netflix is fine.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Fri, 26 Jul 2024 12:41:19 GMT

It's strange that it's the exact same issue on Prime and Disney Plus. I have a good internet speed too.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

rebeccahiggins — Fri, 26 Jul 2024 19:17:17 GMT

Mine has seemed to resolve now 🙂

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Sat, 27 Jul 2024 19:07:10 GMT

I'm watching Paramount + for the first time in a while and it's done it a couple of times whilst watching a film. It's so annoying, I'm not sure if it's the Sky Q box or internet. If other people are having the same issue, I would think it's got to be the internet.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

AndyB79 — Sun, 28 Jul 2024 17:20:37 GMT

Same problem here on the Amazon Prime app. Pixellates and freezes/grey pixels. Audio is fine. No buffering of video. All other apps seem fine as does TV.

Recently changed BB provider, have full fibre so speed not an issue.

Very frustrating indeed.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Ollie+C — Sun, 28 Jul 2024 18:44:47 GMT

I called up Sky again, and the person I spoke to thinks it's something to do with the Sky apps. I watched Prime earlier through the app on my TV and didn't have any issues.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Kennyn — Tue, 30 Jul 2024 09:26:18 GMT

We are getting the same thing on Disney + when watching through Sky Q box. The pixelation is sometimes horrific. Dosent happen with any other app, Prime, Netflix, iPlayer etc all fine its just Disney +. If its really bad coming out of the app giving it a few seconds and going back in sometimes helps to lessen the effect but its always there in some way shape or form.

Our BBand is fibre to the home with speeds of 280mb/s consistently, not the fastest but certainly not bad. We had wifi connectivity issues a while back but have a new router that has solved those issues.

Seems to me there is a problem with the Disney + app

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Simondouglasc — Wed, 31 Jul 2024 20:16:06 GMT

I'm having the same issue with Amazon Prime. The picture keeps getting pixilated. This has been going on for about a week now.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Big_Al — Thu, 01 Aug 2024 18:35:22 GMT

I was having the same issue with the Prime Video app. Just tried refreshing the Sky Q apps through the engineer's menu, and it seems to have solved the problem.

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Lola57 — Thu, 01 Aug 2024 18:41:52 GMT

Thanks will give it a try

Re: Picture break up primarily on Amazon prime app but also started on q mini box

AndyB79 — Thu, 01 Aug 2024 18:48:18 GMT

How do you do this please?

Re: Picture break up primarily on Amazon prime app but also started on q mini box

Big_Al — Thu, 01 Aug 2024 18:54:59 GMT

Press the Home button on the remote.

Scroll down to Settings but DO NOT press Enter.

Key in '001', then press Enter.

This should get you into the hidden menu.

Scroll down to Apps and refresh from there.

Give it 5-10 minutes then try the app again.