https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740202#M664195 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170277">@DanB062</a>&nbsp;</P> <P>I've moved your thread to the Sky Q board.</P> <P>&nbsp;</P> <P><SPAN>The most up to date software is Sky Q270. If it's already on that there's no point in redoing it. </SPAN></P> <P><SPAN><BR />Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button</SPAN></P> Tue, 03 Sep 2024 19:17:32 GMT Daniel0210 2024-09-03T19:17:32Z https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740167#M664190 <P>I have sky sports, and get sky sports + free. Get an error message when i press the red button to watch other games. Updated my software in sky Q box but still not joy?&nbsp;</P> Tue, 03 Sep 2024 18:45:05 GMT https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740167#M664190 DanB062 2024-09-03T18:45:05Z https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740169#M664191 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170277">@DanB062</a>&nbsp;</P> <P>You've posted in the Sky+ board, so which do you have?&nbsp;<BR /><BR /></P> <P><SPAN>Customers with Sky+ (with the full sports subscription) will receive the new Sky Sports+ Channel (412), but will not have access to the live streams as Sky+ is not compatible with the Sky Sports App.</SPAN></P> <P><SPAN>See the article in the News section at the top of the page</SPAN></P> <P><SPAN><A href="https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785" target="_blank">https://helpforum.sky.com/t5/Sky-TV/Introducing-Sky-Sports/ba-p/4706785</A></SPAN></P> <P><SPAN>Even though the SKY box doesn't support the new Sky Sports app that is showing the alternative games you can use the app on a mobile device such as iphone/ipad or Android mobile or tablet (but unfortunately not on a desktop)</SPAN></P> <P>&nbsp;</P> Tue, 03 Sep 2024 18:48:02 GMT https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740169#M664191 Daniel0210 2024-09-03T18:48:02Z https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740189#M664192 <P>Sky Q box as mentioned, sorry didn't know this was just for sky +</P> Tue, 03 Sep 2024 19:07:18 GMT https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740189#M664192 DanB062 2024-09-03T19:07:18Z https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740202#M664195 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4170277">@DanB062</a>&nbsp;</P> <P>I've moved your thread to the Sky Q board.</P> <P>&nbsp;</P> <P><SPAN>The most up to date software is Sky Q270. If it's already on that there's no point in redoing it. </SPAN></P> <P><SPAN><BR />Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-<BR />~ Using the remote put your main Sky Q box into standby<BR />~ switch the box off at the plug <BR />~ wait at least 30 seconds and then switch the box back on at the plug <BR />~ follow the on screen instructions <BR />~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds<BR />~ press the <span class="lia-unicode-emoji" title=":house:">🏠</span> button</SPAN></P> Tue, 03 Sep 2024 19:17:32 GMT https://helpforum.sky.com/t5/Sky-Q/Discussion-topic-Cannot-use-the-Red-Button-on-Sky-sports-channel-just-get-WGT8-error-code/m-p/4740202#M664195 Daniel0210 2024-09-03T19:17:32Z