topic Re: Sky Mini Boxes on but blank in Sky Q

Sky Mini Boxes on but blank

FeldyT — Tue, 03 Sep 2024 13:13:16 GMT

Both Sky Mini Boxes are totally blank, (but with LED and working remotes).

When switched on at the wall the 2 boot-up screens appear - this tells me the HDMI and input is correct on TV.

Then the screen goes blank.

Note (for both boxes) -

remote control works and the green and amber LEDs are working

I have tried the reset button at the back and reset the box properly according to instructions

I have tried the HOME-1-0-8-0-HOME combo

I have tried a different TV

Many thanks in advance for looking

Re: Sky Mini Boxes on but blank

TimmyBGood — Tue, 03 Sep 2024 14:16:17 GMT

@FeldyT

Have you fully rebooted the main Q box (power removed and restored)?

Do this before doing the same on each Mini turn.

Re: Sky Mini Boxes on but blank

oldfella — Tue, 03 Sep 2024 14:38:33 GMT

@FeldyT wrote:

..........

I have tried the HOME-1-0-8-0-HOME combo

Hi @FeldyT .

Was the mini box on with green LED when you tried

Home 1 0 8 0 Home?

You also say you have reset both boxes properly.

What reset have you carried out?

Re: Sky Mini Boxes on but blank

FeldyT — Tue, 03 Sep 2024 15:51:06 GMT

Thanks guys -

I will now try to restore the main Sky Q box as this is the only thing I did not do. (took off mains and rebooted yes but not restore by this way which I found on forum here:

There is a Reset Settings in the Q box hidden menu. To enter hidden menu press Home and navigate down to Settings but do not select Settings. With Settings highlighted press 0 0 1 Select. Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.

I have pressed the reset button at the back of the sky Q mini for 30secs plus to make the LED alternate and then left it. same thing happened.

Re: Sky Mini Boxes on but blank

FeldyT — Tue, 03 Sep 2024 15:53:44 GMT

to be clear my actions are:

restore the main sky Q box.

switch off at mains - switch on.

restore each of the sky mini boxes by the button at the back.

I will update here. 🙂

Re: Sky Mini Boxes on but blank

oldfella — Tue, 03 Sep 2024 16:26:42 GMT

@FeldyT wrote:

Thanks guys -

I will now try to restore the main Sky Q box as this is the only thing I did not do. (took off mains and rebooted yes but not restore by this way which I found on forum here:

There is a Reset Settings in the Q box hidden menu. To enter hidden menu press Home and navigate down to Settings but do not select Settings. With Settings highlighted press 0 0 1 Select. Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.

I have pressed the reset button at the back of the sky Q mini for 30secs plus to make the LED alternate and then left it. same thing happened.

Yes @FeldyT

The Reset Settings info is taken from one of my posts.

Obviously you can do this on the main Q box but you cannot do it on the Minis if they have a blank screen.

Also bear in mind that after a reset settings you need to re pair the Remote.

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Sky Mini Boxes on but blank

FeldyT — Tue, 03 Sep 2024 18:25:38 GMT

@oldfella thank you for the advice. I have reset settings on main Q (also refreshed apps as they disappeared - via the secret settings menu).

unfortunately still blank. as all resets etc. seem not to work, nor does the home 1080 home sequence.

As the last resort I presume engineer call-out? or new boxes (although seems strange they both went with what I can only assume is a software update).