Q box problem

fafellows1 — Mon, 02 Sep 2024 19:34:57 GMT

Haveing To turn box off at the mains to reset after freezing. Unit has started pixolating randomly.

Tonight after another restart we have lost all record programs on the box. We've got very good Internet 300 meg

Re: Q box problem

oldfella — Mon, 02 Sep 2024 19:37:18 GMT

@fafellows1 wrote:

Haveing To turn box off at the mains to reset after freezing. Unit has started pixolating randomly.

Tonight after another restart we have lost all record programs on the box. We've got very good Internet 300 meg

Hi @fafellows1 .

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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