Want to cancel TV

StevenGreen — Mon, 02 Sep 2024 14:41:48 GMT

dear sir or madam

I have just tried to leave or lower-my TV package.

this is the second time I have tried. I always end up speaking to someone who doesn't understand me or I don't understand them. This makes me unconfident that anything has been understood in our conversation. for that reason nothing ever changes on my contract.

I am very unhappy with the amounts I am paying at present for what I am getting.
£114 for no sports a month .

Re: Want to cancel TV

Daniel0210 — Mon, 02 Sep 2024 14:43:42 GMT

@StevenGreen
In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

To remove part of your Sky Q/+ TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv

▪️

To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

topic Want to cancel TV in Sky Q

Want to cancel TV

Re: Want to cancel TV