topic Re: Sky Q replacement box in Sky Q

Sky Q replacement box

Phild2 — Mon, 02 Sep 2024 12:43:20 GMT

Hi, I have been waiting a week for a replacement SkyQ box, Dpd tried to deliver before their scheduled time over a week ago and the box has now been returned to Sky. I want to know when I am going to receive it ??

Re: Sky Q replacement box

Mister_Dalek — Mon, 02 Sep 2024 12:52:33 GMT

@Phild2 wrote:
Hi, I have been waiting a week for a replacement SkyQ box, Dpd tried to deliver before their scheduled time over a week ago and the box has now been returned to Sky. I want to know when I am going to receive it ??

You'll need to phone Sky and ask them. We're just fellow customers on this forum and have no access to your account.

Re: Sky Q replacement box

oldfella — Mon, 02 Sep 2024 12:53:00 GMT

@Phild2 wrote:

Hi, I have been waiting a week for a replacement SkyQ box, Dpd tried to deliver before their scheduled time over a week ago and the box has now been returned to Sky. I want to know when I am going to receive it ??

Hi @Phild2 .

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

For your information

If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.