topic Re: Sky Q mini box minor problem in Sky Q

Sky Q mini box minor problem

basilfaulty — Sun, 01 Sep 2024 20:37:57 GMT

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.

Re: Sky Q mini box minor problem

oldfella — Sun, 01 Sep 2024 20:40:31 GMT

@basilfaulty wrote:

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.

Hi @basilfaulty

Exactly how are the Q boxes connected by Ethernet and to what?

Re: Sky Q mini box minor problem

basilfaulty — Sun, 01 Sep 2024 22:06:23 GMT

I have a PlusNet Hub 2 router and my flat has ethernet cabling to all rooms.

Re: Sky Q mini box minor problem

Quoman7 — Mon, 02 Sep 2024 06:41:45 GMT

@basilfaulty wrote:

I have one Sky Q minibox and when I turn on the TV it is connected to and then turn on the mini box the box comes on briefly then switches off almost every time then I have to tur it on again and it stays on after that. This is a bit annoying why should it do this? The main Sky Q box doesn't do this. Both boxes are on wired connections not wireless.

There is a message that comes up on the screen just before it turns off which says something about the controls are on this device as long as it is connected to this HDMI source or something. I'm not sure what this means either.

Hi @basilfaulty With both your TV and Mini box on standby, try turning your SKYQ Mini box on first by pressing the SKY logo button on the top of yur SKY remote, which should then connect and turn your TV on?

Re: Sky Q mini box minor problem

basilfaulty — Tue, 03 Sep 2024 21:14:15 GMT

yes turning on the Sky Q mini first solves the problem although it doesn't seem to turn on the TV as you suggest it might.

Re: Sky Q mini box minor problem

Quoman7 — Wed, 04 Sep 2024 06:14:27 GMT

@basilfaulty wrote:

yes turning on the Sky Q mini first solves the problem although it doesn't seem to turn on the TV as you suggest it might.

@basilfaulty you need to set your TV to HDMI auto connect, in your TV settings, thats if your TV supports this feature.

Re: Sky Q mini box minor problem

Chodley — Wed, 04 Sep 2024 06:30:38 GMT

Strange behaviour but it sounds like a hdmi cec confusion of some sort.

Re: Sky Q mini box minor problem

Jeepy — Mon, 06 Jan 2025 16:29:50 GMT

My mini box does the same thing but oddly only in the early morning (around 2-5am) unlike our friend mine is connected by wi-fi EE7 with a very strong signal . I will try what you said about starting the mini first but the sky button doesnt do anything on the mini set up unlike the main box .

Re: Sky Q mini box minor problem

Laing1 — Mon, 06 Jan 2025 17:02:53 GMT

@Jeepy wrote:

My mini box does the same thing but oddly only in the early morning (around 2-5am) unlike our friend mine is connected by wi-fi EE7 with a very strong signal . I will try what you said about starting the mini first but the sky button doesnt do anything on the mini set up unlike the main box .

@Jeepy your problem sounds like the main box/mini box are set to eco mode if its only at that time you are having problems try setting tje mini box and the main box to either active or none

see below for standby settings

https://www.sky.com/help/home/sky-tv/sky-tv-q/using-sky-q/settings-and-preferences-q-test/standby-settings-q/articles/using-the-standby-settings

Re: Sky Q mini box minor problem

Jeepy — Mon, 06 Jan 2025 17:16:43 GMT

Excellent thank you , it seems so obvious now you have pointed it out 🙄😁