topic Re: I have not had sky for the whole of the first half of the football. This is what I pay for in Sky Q

I have not had sky for the whole of the first half of the football. This is what I pay for

Terrymc1980 — Sun, 01 Sep 2024 15:56:19 GMT

I pay for football. I'm not bothered about any other channels . Yet it's been off all the first half

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

GD1 — Sun, 01 Sep 2024 16:02:27 GMT

@Terrymc1980 wrote:

I pay for football. I'm not bothered about any other channels . Yet it's been off all the first half

What has been off? For the community to help you'll need to describe the issue your having.

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Terrymc1980 — Sun, 01 Sep 2024 16:07:36 GMT

It has just come back on . It said there is an issue with your sky dish . I re booted it and did everything I could . Nothing . It has just come on now . But iv missed half the match .

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

PandJ2020 — Sun, 01 Sep 2024 16:15:59 GMT

@Terrymc1980 wrote:
It said there is an issue with your sky dish

Sounds like the alignment on your dish needs checking.

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Daniel0210 — Sun, 01 Sep 2024 16:17:58 GMT

@Terrymc1980 wrote:

It has just come back on . It said there is an issue with your sky dish .

@Terrymc1980
Firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Marksg — Sun, 01 Sep 2024 16:20:58 GMT

Sounds like same problem I'm having, comes on for 10 seconds then pixelates and the blue screen saying problem with your signal

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Terrymc1980 — Sun, 01 Sep 2024 16:23:22 GMT

I move at the weekend . I'm not paying for TV today . I missed the only thing I pay for and ifyou charge me I'll not be taking sky with me when I move

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

Daniel0210 — Sun, 01 Sep 2024 16:25:00 GMT

@Terrymc1980

Billing continues during faults. Sky will charge you for today and onwards until it's fixed when you can ask for a credit on your account.

In case you aren’t aware you’re not contacting Sky Customer Services by posting on the forum. We are mainly customers trying to help other customers.

Re: I have not had sky for the whole of the first half of the football. This is what I pay for

best+of+the+best — Mon, 02 Sep 2024 06:26:29 GMT

@Terrymc1980 wrote:
I move at the weekend . I'm not paying for TV today . I missed the only thing I pay for and ifyou charge me I'll not be taking sky with me when I move

I moved last December @Terrymc1980 was unable to have Sky installed at my temporary address that was my choice.

I've kept my Sky tv subscription as my contract doesn't run out until December of this year

I have SkySports complete and I've never missed an F1 GP Race

I watch via Sky Go on my Firetablet it suits me as I can watch what I'm paying for.