topic Re: Ultra HD MYSKY_1999 in Sky Q

Ultra HD MYSKY_1999

marina18091989 — Mon, 11 Mar 2024 08:46:38 GMT

I am trying t download ultra HD on my SKY Q box but it keeps coming up with this error message, MYSKY_1999. Can anyone help? Its frustrating you cant talk to anyone or go online chat.

Re: Ultra HD MYSKY_1999

Padam_Padam — Mon, 11 Mar 2024 09:54:39 GMT

Check that your Q box is still set to output 2160P on the video settings.

Is your UHD add-on still active on your subscription?

Also try rebooting your box by turning it off at the wall for a minute or two then power it back on. A reboot sometimes helps clear such issues.

Re: Ultra HD MYSKY_1999

marina18091989 — Mon, 11 Mar 2024 10:50:30 GMT

thank you. I will try this. I am trying to subscribe to it through MySky on the TV and it isnt working. SO I have no subscription but trying to add it on.

Re: Ultra HD MYSKY_1999

oldfella — Mon, 11 Mar 2024 11:03:48 GMT

@marina18091989 wrote:

thank you. I will try this. I am trying to subscribe to it through MySky on the TV and it isnt working. SO I have no subscription but trying to add it on.

Hi @marina18091989

Best option when upgrading is speak to Sky directly.

Firstly some upgrades are not available online and secondly you may be able to negotiate a deal.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Ultra HD MYSKY_1999

Martyn+Jones — Sun, 01 Sep 2024 13:32:18 GMT

I called and was told I couldn't update mine as mine was a 1tb Q box and its only supported through a 2tb box - and £99 to upgrade the box

Re: Ultra HD MYSKY_1999

MightyQuinn — Sun, 01 Sep 2024 13:49:54 GMT

Hi @Martyn+Jones The important thing is the hardware version. It sounds like you have a 32Cxxx box. The latest 1TB box, 32B2xx supports UHD & HDR. So the advisor was mistaken, it is not just the 2TB box.