topic Re: Q box in Sky Q

Q box

Al37 — Sat, 31 Aug 2024 19:45:09 GMT

Tv wont connect to sky Q box but will connect to mini box, bought new hdmi leads but still wont connect through Qbox..

Re: Q box

oldfella — Sat, 31 Aug 2024 19:47:21 GMT

@Al37 wrote:

Tv wont connect to sky Q box but will connect to mini box, bought new hdmi leads but still wont connect through Qbox..

hi @Al37

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Q box

Chodley — Sun, 01 Sep 2024 03:48:29 GMT

What do you mean by "won't connect"? What do you get on-screen? Are you testing it in the same hdmi input port? Are both boxes set to the same output resolution?

Re: Q box

Al37 — Sun, 01 Sep 2024 05:28:05 GMT

So telly works perfect through mini box but soon as connect to sky box just a blank screen, tested all 3 ports same blank screen,can stream Netflix,Disney over wi-fi and free LG channels.

This all started when telly just randomly started flicking on off on off with lots of wavey lines running through screen,got sky to send new Q box but same fault, when I say tv on off I mean screen going from displaying program to blank screen like a strobe light

Re: Q box

Chodley — Sun, 01 Sep 2024 06:44:54 GMT

Try this

With the Q box on

Press Home

press 1 0 8 0

Press Home

Re: Q box

Al37 — Sun, 01 Sep 2024 09:07:34 GMT

Tried rebooting,no joy just a blank screen,Tried the home 1080 home no joy,just a blank screen, it seems as if the signal coming out the Q box is somehow different to mini box and my telly just won't respond to it,I'm at my wits end,both boxes work on an older Panasonic telly, I've made sure output resolution are the same on tv an both boxes,really don't want to buy new telly and find it's still doing it

Re: Q box

Chodley — Tue, 03 Sep 2024 01:16:48 GMT

If both boxes are set to 1080i there should be no difference in the signal. Same cable. Very very strange. I'll escalate this one in case thr Sky online team can diagnose. Watch out for a chat bubble.

Re: Q box

Tom-W19 — Tue, 03 Sep 2024 08:59:37 GMT

Thanks for escalating. We've sent an invite to @Al37.