topic Re: Pixle screen when watching tv in Sky Q

Pixle screen when watching tv

Jbourke — Fri, 30 Aug 2024 20:16:13 GMT

Screen is pixleating when trying to watch a movie through prime via sky q

Re: Pixle screen when watching tv

stereohaven — Sat, 31 Aug 2024 07:16:12 GMT

@Jbourke wrote:
Screen is pixleating when trying to watch a movie through prime via sky q

This is an intermittent but common problem across a number of apps on Q at the moment.

Sky is aware and we await a fix. See this thread.

Re: Pixle screen when watching tv

Invisiblename — Sat, 31 Aug 2024 07:30:36 GMT

@stereohaven wrote:
@Jbourke wrote:
Screen is pixleating when trying to watch a movie through prime via sky q
This is an intermittent but common problem across a number of apps on Q at the moment.

Sky is aware and we await a fix. See this thread.

@Jbourke in the meantime, if you've got a smart TV, you can use the Amazon Prime app on that (not through Sky)

Re: Pixle screen when watching tv

JibbaJoy — Sat, 31 Aug 2024 07:47:21 GMT

The ANSWER to this the pixelating thread is basically just wait for sky to fix it with a software update 😖

There was a software update of 14th August, version Q270.000.10.02L (5u193hm), but this didn't resolve the issue.

It can affect live tv (through sky) and mini box viewing as well as streaming apps.

Re: Pixle screen when watching tv

stereohaven — Sat, 31 Aug 2024 08:13:19 GMT

@JibbaJoy wrote:
The ANSWER to this the pixelating thread is basically just wait for sky to fix it with a software update 😖

Correct.

Because not everyone is seeing the issue, it comes and goes for others and the apps it effects is also not consistent, which I suspect makes any root cause difficult to pin down.

@JibbaJoy wrote:
There was a software update of 14th August, version Q270.000.10.02L (5u193hm), but this didn't resolve the issue.

Maybe because there was nothing in it to try and fix it, but was an update for something else?

When Sky deliver an update and it has a specific fix for a problem, they tend to tell people that is what is happening.

@JibbaJoy wrote:
It can affect live tv (through sky) and mini box viewing as well as streaming apps.

Can it?

I haven't experienced any issues. How do you know that the same problem affects live TV as well as apps?

Re: Pixle screen when watching tv

JibbaJoy — Sat, 31 Aug 2024 08:57:19 GMT

@stereohaven wrote:
@JibbaJoy wrote:
The ANSWER to this the pixelating thread is basically just wait for sky to fix it with a software update 😖baJoy wrote:
It can affect live tv (through sky) and mini box viewing as well as streaming apps.
Can it?

I haven't experienced any issues. How do you know that the same problem affects live TV as well as apps?

Yes it can but not as bad as streaming apps. I've seen it and it's being seen by the other 3 adults and 2 kids in my household. We have 3 mini boxes and they can freeze or show a black picture as well as pixelisation.

Re: Pixle screen when watching tv

Jbourke — Sat, 31 Aug 2024 20:54:17 GMT

Thank you all very much for your help 🤗