topic Re: Our sky tv is not working in Sky Q

Our sky tv is not working

AlexN17 — Fri, 30 Aug 2024 21:18:47 GMT

About an hour ago the sound went and we have been staring at a blue screen since. The same applies to our other tvs.

Re: Our sky tv is not working

GD1 — Fri, 30 Aug 2024 22:45:25 GMT

@AlexN17 wrote:

About an hour ago the sound went and we have been staring at a blue screen since. The same applies to our other tvs.

In that time have you unplugged your Sky Q box for a couple of minutes? Then plugged back in?

Re: Our sky tv is not working

Daniel0210 — Sat, 31 Aug 2024 00:28:19 GMT

@AlexN17
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button