topic No satellite signal after reset and reboot in Sky Q

No satellite signal after reset and reboot

IvilAcer — Fri, 30 Aug 2024 20:11:14 GMT

I’ve done a reset of my Q box and now I don’t have satellite signal. I’ve done a proper reboot and still no signal. What else can I do?

Re: No satellite signal after reset and reboot

nigea99 — Fri, 30 Aug 2024 20:16:08 GMT

@IvilAcer wrote:

I’ve done a reset of my Q box and now I don’t have satellite signal. I’ve done a proper reboot and still no signal. What else can I do?

hi @IvilAcer

Do you have a communal feed rather than your own dish ?

If so the chances are that the LNB type is set incorrectly
You need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

Re: No satellite signal after reset and reboot

IvilAcer — Fri, 30 Aug 2024 20:17:06 GMT

It's cable

Re: No satellite signal after reset and reboot

nigea99 — Fri, 30 Aug 2024 20:19:06 GMT

@IvilAcer wrote:

It's cable

@IvilAcer In which case the above applies

Re: No satellite signal after reset and reboot

IvilAcer — Fri, 30 Aug 2024 20:22:39 GMT

Hmm, I did that - changed to SCR - and still nothing 😒

Re: No satellite signal after reset and reboot

nigea99 — Fri, 30 Aug 2024 20:25:34 GMT

@IvilAcer wrote:

Hmm, I did that - changed to SCR - and still nothing 😒

Did you fully power down (not just place in standby) after channging it ?

Re: No satellite signal after reset and reboot

IvilAcer — Fri, 30 Aug 2024 20:30:42 GMT

I did now and... it worked!! Thank you so much

Re: No satellite signal after reset and reboot

Lorrainef1983 — Fri, 30 Aug 2024 20:30:44 GMT

I am the same but when I do a service check says my broadband ok

Re: No satellite signal after reset and reboot

IvilAcer — Fri, 30 Aug 2024 20:35:18 GMT

@niggea99 may I ask you one more thing? All my apps have disappeared 🫣how do I get them back?

Re: No satellite signal after reset and reboot

IvilAcer — Fri, 30 Aug 2024 20:36:18 GMT

@nigea99 sorry l've misspelled your username

Re: No satellite signal after reset and reboot

nigea99 — Fri, 30 Aug 2024 20:38:24 GMT

@IvilAcer wrote:

@niggea99 may I ask you one more thing? All my apps have disappeared 🫣how do I get them back?

it may just be a matter of time but you can also try another option in the Engineer's menu as above

After entering it scroll down to Apps & select refresh

Re: No satellite signal after reset and reboot

Chodley — Sat, 31 Aug 2024 06:54:36 GMT

@Lorrainef1983 wrote:
I am the same but when I do a service check says my broadband ok

That doesn't seem related to the problem in this thread. Suggest you start a new one.