Connection issue for multi room box

Nicola1211 — Fri, 30 Aug 2024 10:27:06 GMT

Every Evening after midnight my multi room box upstaires wont connect to my Sky Q box downstairs and then when it is connected my internet keeps dropping out it is so intermitent

I have been with SKY over 5 years but this has been going on for months and I am ready to leave I pay alot to be with SKY i should be able to watch TV whenever I like

Re: Connection issue for multi room box

oldfella — Fri, 30 Aug 2024 12:35:00 GMT

@Nicola1211 wrote:

Every Evening after midnight my multi room box upstaires wont connect to my Sky Q box downstairs and then when it is connected my internet keeps dropping out it is so intermitent

I have been with SKY over 5 years but this has been going on for months and I am ready to leave I pay alot to be with SKY i should be able to watch TV whenever I like

Hi @Nicola1211

First check that all your Q boxes are in the same Standby mode. Note that ECO setting shuts the boxes down in the early hours.

https://www.sky.com/help/articles/using-the-standby-settings

Then

Try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Re: Connection issue for multi room box in Sky Q

Connection issue for multi room box

Re: Connection issue for multi room box