https://helpforum.sky.com/t5/Sky-Q/Sky-Q-and-virtual-chat/m-p/4735870#M663522 <P>Seems to be a standard fix these days. I ordered a replacement Sky Q remote &amp; found that Sky had also sent me a replacement box as well without asking if I wanted one. Sorting that out was a nightmare &amp; still isn't resolved.<BR />In your case I suspect that although the VA stated a new box is being ordered that it hasn't ordered anything. You'll probably have to phone for a replacement box if required.</P> Fri, 30 Aug 2024 10:43:49 GMT twilight+princess 2024-08-30T10:43:49Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-and-virtual-chat/m-p/4733624#M663037 <P>Twice I have gone through virtual chat, both times it has ended saying it has ordered me a new sky q box, neither time has it shown in my orders... what should I do?</P> Wed, 28 Aug 2024 09:04:17 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-and-virtual-chat/m-p/4733624#M663037 Rev+David 2024-08-28T09:04:17Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-and-virtual-chat/m-p/4735870#M663522 <P>Seems to be a standard fix these days. I ordered a replacement Sky Q remote &amp; found that Sky had also sent me a replacement box as well without asking if I wanted one. Sorting that out was a nightmare &amp; still isn't resolved.<BR />In your case I suspect that although the VA stated a new box is being ordered that it hasn't ordered anything. You'll probably have to phone for a replacement box if required.</P> Fri, 30 Aug 2024 10:43:49 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-and-virtual-chat/m-p/4735870#M663522 twilight+princess 2024-08-30T10:43:49Z