topic Re: Connection in Sky Q

Connection

Benclewes — Tue, 27 Aug 2024 09:48:56 GMT

I have Internet connection but can't connect to apps or anything

Re: Connection

Addie15 — Wed, 28 Aug 2024 07:02:21 GMT

Hi there, @Benclewes. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection

Quoman7 — Wed, 28 Aug 2024 07:04:01 GMT

@Benclewes wrote:

I have Internet connection but can't connect to apps or anything

Hi @Benclewes Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Connection

Lisa-P1987 — Fri, 30 Aug 2024 07:53:12 GMT

We are still looking to help you Benclewes If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks