topic Re: Sky Q communal dish wall plate in Sky Q

Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:04:30 GMT

Hi everyone

Just moved into a flat that has a communal dish, it has a wall socket with a 'Sat1' and 'Sat2' outlet on the wall. I've plugged in a male to male cable into the back of my sky Q box. My box used to work perfectly in my old house (with own dish) but now says it's not getting a signal.

I've looked at old threads and changed to SCR on the engineer menu but still nothing.

Any thoughts? Thanks for any help

I've connected the box to WiFi but still not allowed to watch anything streamed, recorded or otherwise!

Ollie

Re: Sky Q communal dish wall plate

oldfella — Thu, 29 Aug 2024 20:07:25 GMT

@Ollie1231 wrote:

Hi everyone

Just moved into a flat that has a communal dish, it has a wall socket with a 'Sat1' and 'Sat2' outlet on the wall. I've plugged in a male to male cable into the back of my sky Q box. My box used to work perfectly in my old house (with own dish) but now says it's not getting a signal.

I've looked at old threads and changed to SCR on the engineer menu but still nothing.

Any thoughts? Thanks for any help

I've connected the box to WiFi but still not allowed to watch anything streamed, recorded or otherwise!

Ollie

Hi @Ollie1231

Did you have to change the setting from Wideband to SCR?

If you did you have to power cycle the Q box after the change.

Re: Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:09:33 GMT

Thanks for the reply, yeh I that and restarted. And it's says it's in SCR mode but just no signal

Re: Sky Q communal dish wall plate

nigea99 — Thu, 29 Aug 2024 20:12:49 GMT

@Ollie1231 wrote:

Thanks for the reply, yeh I that and restarted. And it's says it's in SCR mode but just no signal

hi @Ollie1231

Are you sure the Communal system for your apartment is set up for SKy Q ?

They often need an 'adapter' to get the SCR commands to be understood and the correct signal sent

Re: Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:14:28 GMT

I am not sure no, it sounds like that could be the issue!

How would I know if it has been enabled?

Re: Sky Q communal dish wall plate

oldfella — Thu, 29 Aug 2024 20:16:10 GMT

@Ollie1231 wrote:

I am not sure no, it sounds like that could be the issue!

How would I know if it has been enabled?

Neighbours ? Property Manager? @Ollie1231

Re: Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:19:16 GMT

I'm guessing that's why sky said I need an engineer. Just a shame that's not for almost 2 weeks

Sounds like someone needs to physically do something to a cabinet somewhere then to activate my feed?

Re: Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:23:35 GMT

They wouldn't put a wall plate up with sat1 and sat2 on unless there was a fairly modern system available would they?!

Re: Sky Q communal dish wall plate

nigea99 — Thu, 29 Aug 2024 20:26:28 GMT

@Ollie1231 wrote:

I'm guessing that's why sky said I need an engineer. Just a shame that's not for almost 2 weeks

Sounds like someone needs to physically do something to a cabinet somewhere then to activate my feed?

Yes , as mentioned they usually installed an adapter into the Communal System cupboard

I have found an image of such an adapter - Unitron adapter

These adapters often serve a couple of apartments

Edit Sat 1 & Sat 2 terminalsare typical for Satellite connections used by SKY + / HD & Freesat boxes & TVS

Re: Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:37:21 GMT

Cheers, appreciated everyone

No idea where the cabinet is or how to access it. Hopefully I can find a contact for the management company somehow.

Assume I don't pay for sky while I've got no service for 2 weeks?

Re: Sky Q communal dish wall plate

oldfella — Thu, 29 Aug 2024 20:40:10 GMT

@Ollie1231 wrote:

Cheers, appreciated everyone

No idea where the cabinet is or how to access it. Hopefully I can find a contact for the management company somehow.

Assume I don't pay for sky while I've got no service for 2 weeks?

Did you carry out the Home move through Sky @Ollie1231

Re: Sky Q communal dish wall plate

Ollie1231 — Thu, 29 Aug 2024 20:57:47 GMT

Yes I have but they can't come for two weeks.

So I just optimistically plugged the box in to see if it would work. Sounds like I'll need to wait for the engineer!

Re: Sky Q communal dish wall plate

TimmyBGood — Fri, 30 Aug 2024 08:04:12 GMT

@Ollie1231 wrote:

They wouldn't put a wall plate up with sat1 and sat2 on unless there was a fairly modern system available would they?!

Sky+ (the first platform to use twin satellite feed cable) was released in 2001

Re: Sky Q communal dish wall plate

Ollie1231 — Fri, 30 Aug 2024 08:30:19 GMT

Thanks for all the replies

My building was built in 2017 apparently

Re: Sky Q communal dish wall plate

TimmyBGood — Fri, 30 Aug 2024 08:47:37 GMT

@Ollie1231 wrote:

My building was built in 2017 apparently

Sky Q was launched in early 2016, so the communal satellite distribution system in a building of that kind of date may well have been specified for Sky+ HD instead.

Re: Sky Q communal dish wall plate

Ollie1231 — Fri, 30 Aug 2024 09:21:18 GMT

If that was the case would sky Q not work at all or would it just have fewer features?

Re: Sky Q communal dish wall plate

TimmyBGood — Fri, 30 Aug 2024 09:47:34 GMT

@Ollie1231

It won't receive a satellite signal, and without that there's no access to other functionality even when these are delivered online.

Re: Sky Q communal dish wall plate

Ollie1231 — Fri, 30 Aug 2024 10:14:02 GMT

Great.

What about if I dig out my old Sky HD box? I really don't want that Sky Stream thing being 30 seconds behind on football makes it pointless in my view

Re: Sky Q communal dish wall plate

nigea99 — Fri, 30 Aug 2024 11:23:57 GMT

@Ollie1231 wrote:

Great.

What about if I dig out my old Sky HD box? I really don't want that Sky Stream thing being 30 seconds behind on football makes it pointless in my view

@Ollie1231

Your old SKY HD box will only work as a dumb Freesat Receiver - once your account was switched to Q it won;t work in an HD box

Re: Sky Q communal dish wall plate

Ollie1231 — Fri, 30 Aug 2024 12:24:11 GMT

Thanks

Can I downgrade back to HD?