topic Re: No connection in Sky Q

No connection

Robert2407 — Thu, 29 Aug 2024 19:52:11 GMT

It says , To use this service, you need to upgrade your subscription

Re: No connection

oldfella — Thu, 29 Aug 2024 19:54:53 GMT

@Robert2407 wrote:

It says , To use this service, you need to upgrade your subscription

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: No connection

Robert2407 — Thu, 29 Aug 2024 20:09:43 GMT

Still not working

Re: No connection

oldfella — Thu, 29 Aug 2024 20:12:56 GMT

@Robert2407 wrote:

Still not working

What are you trying to do when you get the message @Robert2407 ??

Re: No connection

Robert2407 — Thu, 29 Aug 2024 20:14:54 GMT

Standby and switching off at mains etc

Re: No connection

oldfella — Thu, 29 Aug 2024 20:19:54 GMT

@Robert2407 wrote:

Standby and switching off at mains etc

Yes that's a reboot @Robert2407 .

But what are you trying to do when you get the Upgrade message?

Re: No connection

Robert2407 — Thu, 29 Aug 2024 20:21:03 GMT

Why do I need to upgrade ?

Re: No connection

oldfella — Thu, 29 Aug 2024 20:23:59 GMT

@Robert2407 wrote:

Why do I need to upgrade ?

Cannot help if you do not explain Exactly what you are trying to do when you get the upgrade message @Robert2407

Re: No connection

Robert2407 — Thu, 29 Aug 2024 20:26:07 GMT

How do I upgrade my subscription

Re: No connection

oldfella — Thu, 29 Aug 2024 20:32:02 GMT

@Robert2407 wrote:

How do I upgrade my subscription

OK that's a start @Robert2407

On your photo you are Selecting Apps in the Home menu.

Do you get the Upgrade message on all the options?

Also is this your main Q box or a mini?

Re: No connection

Robert2407 — Thu, 29 Aug 2024 20:34:57 GMT

Yes shows up on all the options

Yes that's my main sky Q box

Re: No connection

oldfella — Thu, 29 Aug 2024 20:38:25 GMT

@Robert2407 wrote:

Yes shows up on all the options

Yes that's my main sky Q box

Has the Q box been working OK?

Re: No connection

Robert2407 — Thu, 29 Aug 2024 20:42:52 GMT

Yes box is working OK and the remote , this has only began to happen past couple of days. Would you be better sending an engineer out ?

Re: No connection

oldfella — Thu, 29 Aug 2024 20:45:37 GMT

@Robert2407 wrote:

Yes box is working OK and the remote , this has only began to happen past couple of days. Would you be better sending an engineer out ?

Hi @Robert2407

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home.

Regarding your issue can you get into the Settings Option inthe Home menu

If you can

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Take it out and give the chip a gentle wipe with a damp lint free cloth or E-cloth.
Ensure that it completely dry before you reinsert it chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: No connection

Robert2407 — Thu, 29 Aug 2024 21:19:11 GMT

It worked . But it is now saying ,To use this service, you need a satellite signal .

Re: No connection

Chodley — Fri, 30 Aug 2024 03:02:19 GMT

@Robert2407 wrote:
It worked . But it is now saying ,To use this service, you need a satellite signal .

And all normal channels are working?