Not working properly

SWEEPY-1 — Thu, 29 Aug 2024 08:46:48 GMT

My sky is taking ages to load up, when I watch ytube it is cutting me off and I have to go back into it ,when I play a game on my devices it is very slow and I get better off that as well,I have to constantly turn the whole thing off to reboot it I pay £72 a month haven't got a lot for that and I would like to know when my contract is up since I am unable to speak to someone about this

Re: Not working properly

oldfella — Thu, 29 Aug 2024 09:41:20 GMT

@SWEEPY-1 wrote:

My sky is taking ages to load up, when I watch ytube it is cutting me off and I have to go back into it ,when I play a game on my devices it is very slow and I get better off that as well,I have to constantly turn the whole thing off to reboot it I pay £72 a month haven't got a lot for that and I would like to know when my contract is up since I am unable to speak to someone about this

Hi @SWEEPY-1 .

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Not working properly

MightyQuinn — Thu, 29 Aug 2024 09:54:34 GMT

Hi @SWEEPY-1 It is quick and easy to see when you are "in contract" to. Go to My Sky in the App or in the Sky web site. Click on Your Products and you should see "Offer ending" date(s).

topic Re: Not working properly in Sky Q

Not working properly

Re: Not working properly

Re: Not working properly