topic Re: Netflix wont play anything in Sky Q

Netflix wont play anything

Nettie56 — Wed, 28 Aug 2024 07:50:23 GMT

Netflix will load but when I select a programme it will not give me the option to play. This is on my main skyq box, works fine with my mini box. Tried chatting with Netflix but couldn't resolve issue. Can anyone help?

Re: Netflix wont play anything

Hillwalker2 — Wed, 28 Aug 2024 10:34:29 GMT

Having same issue, cannot get option to play on SkyQ main box, mini box will play selected item as soon as selected. But still does not give the option to select play.

Re: Netflix wont play anything

Nettie56 — Wed, 28 Aug 2024 11:02:27 GMT

I've been on the phone to Sky and Netflix most of the morning. Still.not working. They are ringing me back later this afternoon, dont think they have a clue whats wrong.

Re: Netflix wont play anything

bobby999 — Wed, 28 Aug 2024 11:11:36 GMT

Have the exact same problem and based in Wales. Had it since this morning and tried the usual steps. It must be a problem with them

Re: Netflix wont play anything

Hillwalker2 — Wed, 28 Aug 2024 11:12:34 GMT

I've tried resetting Qbox and no difference, can't call Sky as I have lost my voice so having to try online with no success.

Re: Netflix wont play anything

AB99 — Wed, 28 Aug 2024 14:53:56 GMT

Same here. Watched it early today - this morning but no option to play anything now. Just displays show details. Ok on my iPad app so just via main Sky Q box

Re: Netflix wont play anything

Nettie56 — Wed, 28 Aug 2024 15:07:49 GMT

Update to my earlier post. Sky have just called me and said Netflix has just informed them that there was a software update error and they are working to fix it ASAP. They have been inundated with calls regarding this, alot of people having the same issue. Hopefully will be up and running soon.

Re: Netflix wont play anything

eperry — Wed, 28 Aug 2024 15:12:57 GMT

Thank you so much for sharing this! Ours isn't working either but thank you for chasing!!! Hopefully it will be fixed soon!

Re: Netflix wont play anything

Hillwalker2 — Wed, 28 Aug 2024 16:42:49 GMT

Thanks for update, all working well now.

Re: Netflix wont play anything

eperry — Wed, 28 Aug 2024 17:04:48 GMT

Is anyone else's working again? Mine doesn't seem to be!?

Re: Netflix wont play anything

Nettie56 — Wed, 28 Aug 2024 17:10:58 GMT

Mines not working yet 😕

Re: Netflix wont play anything

bobby999 — Wed, 28 Aug 2024 17:29:20 GMT

Mine is still not working yet

Re: Netflix wont play anything

eperry — Wed, 28 Aug 2024 17:35:19 GMT

I reset the box (switched off at the wall and on again) and it's working now! Maybe try that!

Re: Netflix wont play anything

bobby999 — Wed, 28 Aug 2024 17:50:57 GMT

Thank you eperry. Just turned it on and off and its back working.

Re: Netflix wont play anything

Nettie56 — Wed, 28 Aug 2024 18:01:06 GMT

Yes! Unplugged for 30 seconds and hey presto! We're back on 😊