topic Re: Pixelation on tnt in Sky Q

Pixelation on tnt

HuntlyWood — Wed, 28 Aug 2024 14:48:54 GMT

Have not been able to watch TNT for a few weeks due to heavy pixelation on both TNT 1 & 2. Spent over an hour on the phone last night carrying out all of the recommended checks and software download bit this has not resolved the problem. Having an engineer out next week to take a look but looking at previous posts regarding the same issue not convinced the problem will be resolved. Looks like will have to cancel if this is the case!

Re: Pixelation on tnt

stereohaven — Wed, 28 Aug 2024 16:35:28 GMT

@HuntlyWood Did you also follow the instructions in the other threads to ensure you have done a full power reset on your main Q box (unplug at the mains for at least 5 minutes), to clear an acknowledged issue?

Assuming you did, then the only other possible problem is a box fault or dish misalignment, both of which require an engineer.

Re: Pixelation on tnt

HuntlyWood — Wed, 28 Aug 2024 16:55:16 GMT

Unplugged main box for five minutes, carried out software update, did everything technician advised so no doubt will need the expertise of the engineer!