topic Sky box or remote not working in Sky Q

Sky box or remote not working

Yes4 — Mon, 26 Aug 2024 17:40:46 GMT

Sky remote and box are not responding even after trying to change the batteries of the remote and taking the sky card out of the box and we have checked the wire connections and it seems that it's all intact. This has been going on for three days.

Re: Sky box or remote not working

MightyQuinn — Mon, 26 Aug 2024 17:47:52 GMT

Hi @Yes4 What happens when you press the power button on the Sky Q box?

https://www.sky.com/help/articles/fix-remote

Re: Sky box or remote not working

Yes4 — Mon, 26 Aug 2024 17:47:09 GMT

Nothing comes up

Re: Sky box or remote not working

MightyQuinn — Mon, 26 Aug 2024 17:52:23 GMT

Hi @Yes4 Okay, follow these help pages which will lead to a replacement box if required.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/articles/sky-q-wont-turn-on

Re: Sky box or remote not working

Yes4 — Mon, 26 Aug 2024 17:56:19 GMT

There is stuck button and can't fix it

Re: Sky box or remote not working

MightyQuinn — Mon, 26 Aug 2024 18:29:46 GMT

Hi @Yes4 I'm confused now, button on the box or remote. If nothing happens when you press the power button on the box, then it must be the box? I have provided you with two links, one leads you to a replacement box and the other leads you to a replacement remote.

Re: Sky box or remote not working

Laing1 — Mon, 26 Aug 2024 19:04:53 GMT

@Yes4 wrote:

There is stuck button and can't fix it

@Yes4 if its the remote that has the stuck button and you need a replacement remote then follow the link below

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch