topic Channels in Sky Q

Channels

Casey180 — Mon, 26 Aug 2024 13:41:34 GMT

Hello, we have been having some problems with some off our channels, where when we go onto the channels we can't watch them, the screen is all fuzzy and just won't appear says after a while this channel is not available please try again later: the channels followed are the 2 channels we are having problems with..

105 - channel 5

402 - sports PL HD.

This has been happening for a few weeks now and been trying to get in contact but keep getting cut off on the phone.. I would appriciate it if someone get resolve this please.

Thank you Casey.

Re: Channels

oldfella — Mon, 26 Aug 2024 13:43:59 GMT

@Casey180 wrote:

Hello, we have been having some problems with some off our channels, where when we go onto the channels we can't watch them, the screen is all fuzzy and just won't appear says after a while this channel is not available please try again later: the channels followed are the 2 channels we are having problems with..

105 - channel 5

402 - sports PL HD.

This has been happening for a few weeks now and been trying to get in contact but keep getting cut off on the phone.. I would appriciate it if someone get resolve this please.

Thank you Casey.

Hi @Casey180

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: Channels

Casey180 — Mon, 26 Aug 2024 13:45:35 GMT

I thought so, I rang sky and this is what they said I had to do! Thank you for the message!