https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731674#M662605 <P>Is the sky box plugged directly into the TV?</P> Mon, 26 Aug 2024 11:36:52 GMT cuke 2024-08-26T11:36:52Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731622#M662594 <P>The main box just replaced , goes black every few minutes of every few seconds&nbsp;</P> Mon, 26 Aug 2024 10:30:56 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731622#M662594 Doesnotwork 2024-08-26T10:30:56Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731632#M662595 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4161960">@Doesnotwork</a>&nbsp;wrote:<BR /> <P>The main box just replaced , goes black every few minutes of every few seconds&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4161960">@Doesnotwork</a>&nbsp;</P> <P>First make sure that the HDMI cable is correctly located at boths.</P> <P>With the Q box and TV off best to completely remove the cable and then refit it.</P> Mon, 26 Aug 2024 10:43:11 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731632#M662595 oldfella 2024-08-26T10:43:11Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731651#M662602 <P>Yes i did that already . No change&nbsp;</P> Mon, 26 Aug 2024 11:03:30 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731651#M662602 Doesnotwork 2024-08-26T11:03:30Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731674#M662605 <P>Is the sky box plugged directly into the TV?</P> Mon, 26 Aug 2024 11:36:52 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731674#M662605 cuke 2024-08-26T11:36:52Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731679#M662606 <P>The sky box and mini are plugged directly into the tv via hdmi.&nbsp;<BR />I have boosters in the house so they connect to those or direct to the router via wifi.</P><P>&nbsp;</P><P>i have now changed the hdmi on tne main box . This is not easy as all cables etc are embedded within the wall&nbsp;</P><P>&nbsp;</P><P>the change has helped and the black screen gone for now.&nbsp;<BR /><BR /></P><P>anotjer option will be to connect via Ethernet to the boosters&nbsp;</P> Mon, 26 Aug 2024 11:44:49 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731679#M662606 Doesnotwork 2024-08-26T11:44:49Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731777#M662618 <P>It's failing again just turning the screen on and off to a black screen.&nbsp;</P> Mon, 26 Aug 2024 12:58:56 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731777#M662618 Doesnotwork 2024-08-26T12:58:56Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731782#M662619 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4161960">@Doesnotwork</a>&nbsp;wrote:<BR /> <P>It's failing again just turning the screen on and off to a black screen.&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4161960">@Doesnotwork</a>&nbsp;</P> <P>Who is your Broadband supplier and exactly what are your boosters?</P> Mon, 26 Aug 2024 13:02:19 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4731782#M662619 oldfella 2024-08-26T13:02:19Z https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4733435#M662987 <P>Bt, I have bt discs around the house. I have 17 connections no issue with any of them. It is never broadband I get aero drop out and it has been a superb service for over 10 years. Customer support all based in the UK.</P><P>&nbsp;</P><P>I had the engineer out for the 3rd time plus one no show.</P><P>&nbsp;</P><P>changed the main Q box for the second time which appears to work much better. No issue with black screen. &nbsp;<BR /><BR /></P><P>as usual I have found it is poor product from sky and faulty equipment .</P> Wed, 28 Aug 2024 05:34:09 GMT https://helpforum.sky.com/t5/Sky-Q/Screen-goes-black-every-few-minutes-or-every-few-seconds/m-p/4733435#M662987 Doesnotwork 2024-08-28T05:34:09Z