Sky Q box keeps dropping network.

JamesCass — Mon, 26 Aug 2024 10:52:34 GMT

For the past couple of months my Sky Q box keeps

dropping its internet connection. At least once a day or sometimes many more. I have BT/EE internet and it is working fine. All the Apps such as Netflix's work in the TV apps and my phone and Tablets show constant connection. It also continually drops the mini boxes. If I'm honest it's making watching Sky frustrating and impossible. Also at least once a week the Sky Q box will not switch on, it stays on the yellow light and the fan whirls away. I have tried switching all the boxes and router off at the plug to no avail. Is there a fix or could a Sky Texh Engineer please advise, this is so frustrating. Thanks in advance

Re: Sky Q box keeps dropping network.

Addie15 — Tue, 27 Aug 2024 07:10:05 GMT

Hi there, @JamesCass. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Sky Q box keeps dropping network. in Sky Q

Sky Q box keeps dropping network.

Re: Sky Q box keeps dropping network.