Remote not working after new sky broadband Installed

AustraliaJon81 — Sun, 25 Aug 2024 12:18:59 GMT

Hi,

my sky remote no longer works after having new sky broadband installed last week..? Please can you help..?

thanks

jon

Re: Remote not working after new sky broadband Installed

oldfella — Sun, 25 Aug 2024 12:22:36 GMT

@AustraliaJon81 wrote:

Hi,

my sky remote no longer works after having new sky broadband installed last week..? Please can you help..?

thanks

jon

Hi @AustraliaJon81

First reboot your Q box.

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

topic Remote not working after new sky broadband Installed in Sky Q

Remote not working after new sky broadband Installed

Re: Remote not working after new sky broadband Installed