topic Re: F1 gone from my package in Sky Q

F1 gone from my package

stvcrvn — Sun, 18 Aug 2024 16:58:02 GMT

As part of the HD package it always had the F1 channel. This weekend I now no longer have the F1 and the screen message is I need to subscribe. Has anyone else had this?

Re: F1 gone from my package

MightyQuinn — Sun, 18 Aug 2024 17:02:51 GMT

Hi @stvcrvn Have you made any changes or discounts finishing recently?

Re: F1 gone from my package

oldfella — Sun, 18 Aug 2024 17:02:59 GMT

@stvcrvn wrote:
As part of the HD package it always had the F1 channel. This weekend I now no longer have the F1 and the screen message is I need to subscribe. Has anyone else had this?

Have you recently changed your package in any way @stvcrvn .

This is the normal reason to lose the Legacy F1 .

Re: F1 gone from my package

PandJ2020 — Sun, 18 Aug 2024 17:09:24 GMT

I could be wrong but wasn't there reports of legacy entitlements being removed?

Re: F1 gone from my package

stvcrvn — Sun, 18 Aug 2024 18:23:55 GMT

About 4 months ago, I renewed my subscription, but I wasn't told the legacy customers would lose packages. I've had no emails from sky.

At least some sort of courtesy would have been nice.

At least I got to see Hamilton throw his teddies out of his pram.

Re: F1 gone from my package

Pauls3 — Mon, 19 Aug 2024 14:52:51 GMT

Yep same happened to us, have contacted Sky and all they can tell me is to add sky sports at £20 odd per month. NO THANK YOU. Now seriously considering ditching sky full stop. Paying a fortune monthly for very little and most of the time watching tv via other apps and means. Another example of treating loyal customers (20+ years) disgracefully. Good luck sorting but don't think you'll get it back!

Re: F1 gone from my package

PandJ2020 — Mon, 19 Aug 2024 15:12:54 GMT

@stvcrvn wrote:
About 4 months ago, I renewed my subscription, but I wasn't told the legacy customers would lose packages. I've had no emails from sky.
At least some sort of courtesy would have been nice.
At least I got to see Hamilton throw his teddies out of his pram.

If you mean 'renewed' as agreed a new minimum term/discounts or changed subscription (such as switching to Signature) then legacy channels are lost.

Ideally this should be pointed out but it is confirmed in the confirmation of changes email.

Re: F1 gone from my package

PandJ2020 — Mon, 19 Aug 2024 15:15:15 GMT

@Pauls3 wrote:
Yep same happened to us, have contacted Sky and all they can tell me is to add sky sports at £20 odd per month.

Yup, if you remove the 'Legacy HD pack' (purchased prior to April 2013) then F1 legacy is lost and cannot be restored other than buying a current sports pack.

Re: F1 gone from my package

tomc371 — Sat, 24 Aug 2024 12:24:50 GMT

Same here - no mention of it at all when renewing!

Really not great customer service to be honest

Re: F1 gone from my package

Mrs+Gee — Sat, 24 Aug 2024 19:52:51 GMT

I have just had a conversation with sky customer services as the channel disappeared and I haven't renewed or changed anything. He said there is no way I should have had it even though I have HD package. I feel another call tomorrow where I'm not quite as polite. You really shouldn't have to argue this when you've been a customer for a long time.

Re: F1 gone from my package

tomc371 — Sat, 24 Aug 2024 21:11:36 GMT

I've had email saying the same - errr there seem to be a lot of us that had it but shouldn't have for many years

Re: F1 gone from my package

TimTEnchanter — Wed, 26 Feb 2025 07:06:16 GMT

This happened to my dad. With the legacy package he was promised the F1 channel for LIFE so he complained and they reinstated it for free. Very sneaky, they changed his package then ignored the lifelong promise, but they caved very quickly when challenged. My dad was extremely unhappy that they did it.

Re: F1 gone from my package

Chodley — Wed, 26 Feb 2025 07:23:05 GMT

"For life"? Who came up with that extremely unlikely commitment? Was that in writing??

Re: F1 gone from my package

PandJ2020 — Wed, 26 Feb 2025 07:45:18 GMT

@Chodley wrote:
"For life"? Who came up with that extremely unlikely commitment? Was that in writing??

For the life of the legacy package... the contract is clear on this.

It means you cannot recontract without dropping it - so you pay full list price for your subs. (So not so 'free')