topic Re: Software update in Sky Q

Software update

Deano6 — Sat, 24 Aug 2024 18:07:44 GMT

My sky has a message stating software update. This has been going on for 4 hrs and it's still on step 1. Saturday nite ruined 🤬

Re: Software update

xenon81 — Sat, 24 Aug 2024 18:31:45 GMT

Sky boxes update automatically overnight, and there are only 2 or 3 updates per year, so this isn't normal. Is the message definitely coming from the Sky box and not your TV?

Re: Software update

MightyQuinn — Sat, 24 Aug 2024 18:32:38 GMT

Hi @Deano6 It is not normal for a Sky Q box stating software update. Are you sure that it is from the Sky Q box and not from your TV?

Re: Software update

MightyQuinn — Sat, 24 Aug 2024 18:34:32 GMT

Hi @Deano6 Try the help pages Sky Q box won't turn on or is stuck on standby | Sky Help | Sky.com | Sky Help | Sky.com