topic Re: Problem with HDMI on Sky Q in Sky Q

Problem with HDMI on Sky Q

Petula — Sat, 24 Aug 2024 08:42:32 GMT

I watch a recording on my TV from Sky Q all working fine. Got up to watch news this morning and TV displaying a blue screen with message saying screen does not support HDCP

HDMI cable has not been touch nor has TV or Q box

Re: Problem with HDMI on Sky Q

oldfella — Sat, 24 Aug 2024 09:42:22 GMT

@Petula wrote:

I watch a recording on my TV from Sky Q all working fine. Got up to watch news this morning and TV displaying a blue screen with message saying screen does not support HDCP

HDMI cable has not been touch nor has TV or Q box

Hi @Petula

Completely remove the HDMI cable at both ends and then refit it ensuring that both ends are fully located.

Re: Problem with HDMI on Sky Q

MightyQuinn — Sat, 24 Aug 2024 10:15:52 GMT

Hi @Petula You may have to reboot your TV and Sky Q box.

Re: Problem with HDMI on Sky Q

Petula — Sat, 24 Aug 2024 10:17:25 GMT

I've done all that including unplugging for 30 mins re-inserting cable etc

Re: Problem with HDMI on Sky Q

PandJ2020 — Sat, 24 Aug 2024 10:22:22 GMT

How long is the cable? Is it Sky supplied one?

Re: Problem with HDMI on Sky Q

Petula — Sat, 24 Aug 2024 10:30:24 GMT

Yes it's the original cable that came with the Q box I have changed nothing

Re: Problem with HDMI on Sky Q

PandJ2020 — Sat, 24 Aug 2024 10:31:05 GMT

Strange. Do you have another cable to try?

Re: Problem with HDMI on Sky Q

Chodley — Sat, 24 Aug 2024 10:46:11 GMT

Have you tried a different HDMI socket on the TV? Sounds like it could be a problem at either end.

Re: Problem with HDMI on Sky Q

Petula — Sat, 24 Aug 2024 10:47:48 GMT

No I've never needed one but I will try a different socket and if that doesn't work a different cable.. thank you

Re: Problem with HDMI on Sky Q

Chodley — Sat, 24 Aug 2024 12:51:49 GMT

And don't spend more than about a fiver on a cable. Tenner if it's 2m long maybe.

Re: Problem with HDMI on Sky Q

Petula — Sat, 24 Aug 2024 16:13:34 GMT

No im going to need to buy one so stuck until then. I've tried a different pot but it still says the same thing but the box seems to be working with all the lights on etc so not sure what has happened or why as I have touched it until now

Re: Problem with HDMI on Sky Q

Petula — Sun, 25 Aug 2024 08:51:23 GMT

Thank you tried it but nope, no joy

Re: Problem with HDMI on Sky Q

oldfella — Sun, 25 Aug 2024 08:57:56 GMT

@Petula wrote:

Thank you tried it but nope, no joy

You have tried rebooting the Television set have you @Petula .

Disconnect the power lead for 30 seconds and then reconnect.

If you have done that I assume you don't have a different Television to try with the Q box

Re: Problem with HDMI on Sky Q

Petula — Sun, 25 Aug 2024 10:46:00 GMT

Yes tried all that thanks and no, I'm a one TV household 😁

I will have to wait for a new cable to come then try that as my last resort I suppose

Re: Problem with HDMI on Sky Q

Petula — Mon, 26 Aug 2024 04:37:30 GMT

Cable came with Q box