topic Re: Sky Q box. Had sky installed 2 days ago and the channels keep up with technical fault in Sky Q

Sky Q box. Had sky installed 2 days ago and the channels keep up with technical fault

Cs96 — Sat, 24 Aug 2024 12:27:19 GMT

Hi there I had sky installed 2 days ago about 2 hours after the engineer left my channels stopped working and said technical fault. The only way to sort this out is resetting the sky q box. It does this 3/4 times a day where it says technical fault and the only way it goes back on again is a reset on the box. Any suggestions on what to do to make this fault go away? Could it need a new sky q box?

Re: Sky Q box. Had sky installed 2 days ago and the channels keep up with technical fault

MightyQuinn — Sat, 24 Aug 2024 12:47:41 GMT

Hi @Cs96 I'm afraid that technical fault could mean anything, as it is a general message. I suspect you will have to contact Sky and get an installer back again.

Re: Sky Q box. Had sky installed 2 days ago and the channels keep up with technical fault

Daniel0210 — Sat, 24 Aug 2024 13:03:24 GMT

@Cs96

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

(Your duplicate thread has been removed to prevent duplicate answers).

Re: Sky Q box. Had sky installed 2 days ago and the channels keep up with technical fault

Cs96 — Sun, 25 Aug 2024 18:26:23 GMT

Watch via sky go and watch on sky q mini box both have crosses next to them. Won't let me re activate. Also comes up with on channels we've withdrawn service on your sky Q box? How is this even happening 2 hours after having it installed.