Mini boxes & internet

Eve08 — Sat, 24 Aug 2024 10:00:56 GMT

Have been on the phone to one of your tech guys, around 9am /10:25am today said due to the amount of issues I have with my mini box, he will arrange for an engineer to come out. Asked me to hold whilst he sorts out a date for one to come out. I held on then the phone went dead & have not received a call back. This is not the first time this has happened to me. I had to put a complaint in last week, as the tech guy not only didn't know what he was doing but, left me hanging on to a different department, they didn't know why I had been transferred to them, they then transferred me somewhere else, kept me hanging & in the end I put the phone down.

that was a 2 hour call, which was totally unacceptable. Please just sort my internet & broadband out once and for all. You use to run a good service, not now, it seems to be going down the toilet & very expensive too !!

Re: Mini boxes & internet

oldfella — Sat, 24 Aug 2024 10:07:53 GMT

@Eve08 wrote:

Have been on the phone to one of your tech guys, around 9am /10:25am today said due to the amount of issues I have with my mini box, he will arrange for an engineer to come out. Asked me to hold whilst he sorts out a date for one to come out. I held on then the phone went dead & have not received a call back. This is not the first time this has happened to me. I had to put a complaint in last week, as the tech guy not only didn't know what he was doing but, left me hanging on to a different department, they didn't know why I had been transferred to them, they then transferred me somewhere else, kept me hanging & in the end I put the phone down.

that was a 2 hour call, which was totally unacceptable. Please just sort my internet & broadband out once and for all. You use to run a good service, not now, it seems to be going down the toilet & very expensive too !!

Hi @Eve08

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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Mini boxes & internet

Re: Mini boxes & internet