topic Re: Charged for non returned items i returned in Sky Q

Charged for non returned items i returned

Astod — Sat, 24 Aug 2024 08:19:10 GMT

I have been charged £52 on my bill for non returned items that i actually reurned. Please advise??

Re: Charged for non returned items i returned

MightyQuinn — Sat, 24 Aug 2024 08:24:24 GMT

As long as you still have your proof of posting it shouldn't be a problem.

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Charged for non returned items i returned

Addie15 — Sat, 24 Aug 2024 08:32:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Astod.

Re: Charged for non returned items i returned

Addie15 — Mon, 26 Aug 2024 08:42:09 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.