topic Re: Reset box now remote won't connect in Sky Q

Reset box now remote won't connect

JaneA — Fri, 23 Aug 2024 14:41:43 GMT

I was resetting my box due to a problem and after resetting my remote won't reconnect to the TV and I have tried using the buttons 1,3 and 7,9 they flash but nothing else happens. The remote won't connect at all to the box again

Re: Reset box now remote won't connect

MightyQuinn — Fri, 23 Aug 2024 15:15:31 GMT

Hi @JaneA

After 7&9 four flashes, the remote will be in IR mode so should control the Sky Q box (direct line of site).

Work your way through the help pages, batteries etc.

https://www.sky.com/help/articles/fix-remote

Re: Reset box now remote won't connect

oldfella — Fri, 23 Aug 2024 15:37:14 GMT

@JaneA wrote:
I was resetting my box due to a problem and after resetting my remote won't reconnect to the TV and I have tried using the buttons 1,3 and 7,9 they flash but nothing else happens. The remote won't connect at all to the box again

Hi @JaneA

First reboot your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Reset box now remote won't connect

JaneA — Fri, 23 Aug 2024 15:58:44 GMT

Hello I tried that and still nothing, the TV is stuck on a screen of setting up accessibility for sky