topic Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes in Sky Q

Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

ajws — Fri, 23 Aug 2024 13:03:33 GMT

Recently upgraded to gigafast broadband but TV freezes when watching on Sky Q mini box.

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

MightyQuinn — Fri, 23 Aug 2024 13:18:06 GMT

Hi @ajws I would try moving your 5GHz band channel on your broadband router as far away from channel 36 as possible. The Sky Q Mesh uses channel 36.

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

ajws — Fri, 23 Aug 2024 13:35:09 GMT

@MightyQuinn Many thanks but how do I do that ?

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

MightyQuinn — Fri, 23 Aug 2024 14:00:27 GMT

Hi @ajws Are you using a Sky Q Hub? Sorry, I didn't realise that "Gigafast" was Sky broadband.

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

ajws — Fri, 23 Aug 2024 14:10:21 GMT

@MightyQuinn Yes broadband Gigafast 'upgraded' from ultra Fast and now connection problems with Sky q mini boxes ! Engineer booked for September but thoroughly frustrating considering the amount of money we pay to sky !

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

Invisiblename — Fri, 23 Aug 2024 14:40:08 GMT

@ajws wrote:
Recently upgraded to gigafast broadband but TV freezes when watching on Sky Q mini box.

Did you do a full network reset of your Sky boxes after you changed?

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

ajws — Fri, 23 Aug 2024 15:01:37 GMT

@Invisiblename @Thanks yes have just rebooted the router, main sky q box and the mini boxes. So far so good !

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

ajws — Fri, 23 Aug 2024 15:07:47 GMT

@Invisiblename As soon as I said that it froze again !

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

PandJ2020 — Fri, 23 Aug 2024 15:54:30 GMT

@ajws wrote:
@Invisiblename As soon as I said that it froze again !

Sounds like a classic 5GHz clash. As mentioned above you need to change the channel on your router.

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

ajws — Fri, 23 Aug 2024 16:13:55 GMT

@PandJ2020 @Invisiblename @MightyQuinn Thanks all. I will try and do that.

Re: Recently upgraded to Gigafast broadband but watching on mini box the picture freezes

Invisiblename — Fri, 23 Aug 2024 16:49:25 GMT

@ajws wrote:
@Invisiblename As soon as I said that it froze again !

No, I meant in the Sky settings menu, reset your network settings and start again